Hi David,

Thanks for using Sage City.

Error: 'You have entered an invalid password' when opening Sage 50cloud Accounts

Looking at this article one of the causes is that

• You've upgraded to Sage 50cloud Accounts v27 and your password is longer than 10 characters.

Can you ask the user to just type the first 10 characters and see if that works? 

If not try and go through the other reasons in that article.

Hope this helps.

If this has answered your question please click More > Verify Answer.

Ian