Hi Ian

Hard copy is printed from Sage.

If I export to PDF and save the Invoice to a folder on my desktop it is also fine. The problem seems to be only the emailed PDF.

Invoice layout is one which we amend a long time ago - just to include our Logo.. 

The 'messy' PDF's is not happening to every invoice - it's random.

Hi Ian

Hard copy is printed from Sage.

If I export to PDF and save the Invoice to a folder on my desktop it is also fine. The problem seems to be only the emailed PDF.

Invoice layout is one which we amend a long time ago - just to include our Logo.. 

The 'messy' PDF's is not happening to every invoice - it's random.

Hi,

Thanks for that info, by the sounds of it we know that the layout is working and it may be the email settings.

For us to look at the email settings you'll need to Edit the Invoice Layout so it opens Report Designer.

Then go into Report across the top of the toolbar and then Email Settings.

Under Email Message should contain make sure that the highest group is selected. In the example below it's 7 but yours could be any number. if this is wrong, correct it then say OK and then File > Save to confirm the changes.

Let me know if this doesn't fix it.

Thanks,

Ian