Sage 50C Upgrade to V27 - recall template issues

Hi, 

One of our customers upgraded to V27 on Sage 50c yesterday.

Few Issues, One of them is when they go to Suppliers > Batch Invoices > > recall - they can see the list but when trying to open any - the window splashes out and closes .

When they create a new one and save - they can recall this but not the ones from prior to upgrade.

I created an new company and restored prior to upgrade and obviously you have to update and same issue there .

Not sure if anyone has had this issue.

Regards Pradip