Problem with Window Restore in new version 27

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I have just upgraded to version 27.0.469.0 and have discovered that if the main desktop is minimized to the taskbar by clicking the minimize button on the top right of the window, it will not restore. To get it back I have to right click the icon in the taskbar and select Close Window and then select cancel when the exit program dialog prompting to backup appears. The window will then restore normally.

A similar thing occurs when minimizing a pop-up window such as the Supplier Record window, but this can be restored by right clicking its icon in the taskbar and selecting Restore.

If I minimize the program desktop when a pop-up window is also open such as the Supplier Record, then the window restores properly.

Has anyone else got this problem, or is it an issue with my installation?

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  • 0

    As I mentioned previously, I am having the same issue, I also have to log in twice each day, firstly by using my email address/password and then the usual login screen, is this right for this version or is it another issue with V27?

  • 0 in reply to Sue Maddock

    Hi Sue,

    We're currently aware that a couple of customers are having issues with Sage ID coming up and asking you to sign in each time you use the app. We're currently investigating this issue but believe it's down to the serial number being used and an unsuccessful migration to the new Sage ID service (This also the reason only a few customers are seeing it rather than everyone)

    We're hoping this can be fixed by the Sage ID team internally and you'll stop seeing this problem soon. Sorry for any inconvenience this causing.

    Regards,

    Ian

    Sage UKI

  • 0 in reply to Ian C

    Hi, Is there any update on these issues, it also throws me out every day too not long after I have logged in. Thanks

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