We have a coffee shop running Kamarin Computers Point of Sale (KC-POS) tills feeding directly into Sage 50 Cloud v24.
When lockdown eased in July we operated a takeout service, so cold food was adjusted for zero-rating. This seems to have fed through okay. However in August we moved to a dine-in service to take advantage of Eat Out to Help Out - which meant re-coding most of our offerings at 5%. But we have found that many (though not all!) products are still feeding through at 0%.We have checked and they are correctly entered in KC-POS at 5%. So it looks like some sort of re-calibrating is being done at the point where Sage uploads the data.
Has anyone experienced something like this, and if so, did you manage to fix it?