VAT not transferring correctly from Point of Sale

We have a coffee shop running Kamarin Computers Point of Sale (KC-POS) tills feeding directly into Sage 50 Cloud v24.

When lockdown eased in July we operated a takeout service, so cold food was adjusted for zero-rating. This seems to have fed through okay. However in August we moved to a dine-in service to take advantage of Eat Out to Help Out - which meant re-coding most of our offerings at 5%. But we have found that many (though not all!) products are still feeding through at 0%.We have checked and they are correctly entered in KC-POS at 5%. So it looks like some sort of re-calibrating is being done at the point where Sage uploads the data. 

Has anyone experienced something like this, and if so, did you manage to fix it?

  • 0

    Hi Penelope,

    Thanks for using Sage City.

    After the transactions are posted in to Sage Accounts, which tax code is being applied to them?

    If you enter the transaction manually in to Sage and select the tax code, is it applying the correct VAT rate then?

    Kind regards,

    Sean,
    Sage UKI