Unallocated payment

Posted By Egle Dulksnyte over 3 years ago

Hi,

I had incorrect information on an invoice for an account customer on the cash sales acc. I have credited it but the invoice was paid in May and reconciled. For this reason, I have unallocated the payment which was made from 3 transactions. When I unallocated the payment the cash sales account activity now is showing cancelled allocation and I can’t find which particular transactions have been previously allocated to the incorrect invoice. Could you please help me to find the payments for the particular invoice which has been reconciled ?

0 Anita Harper over 3 years ago

It's tedious but if you go into the customer account activity page, click on each of the outstanding transactions in turn. If they have previously been matched against a payment, you will see a row that says "cancel".
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0 Egle Dulksnyte over 3 years ago in reply to Anita Harper

Hi Anita,

Thank you but I need to know specifically what was ‘cancel’ how to find these payments which was cancelled?
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0 Anita Harper over 3 years ago in reply to Egle Dulksnyte

OK, well the same still applies. Both the invoice and the payment will have a line that says Cancel. Alternatively, you can go to the Transactions screen, filter it so you are only looking at Transaction Types SA and Edited On after the date you specify. Scroll over to the right of the screen to the columns Edited By and Edited On. This won't give you an exact answer but will show all transactions that have been altered so it's just a case of wading through them. If you do have
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