Zero rated Invoices.

Hi from time to time we must do services invoices.

Sometimes there is no charge on this service as the goods are still in warranty, When this happens, although the customer account is present on the Service Invoice because it is zero in value it does not appear on their account. You must do a separate search filtering their account code and value at 0.00 to find them. is there any way of making them appear on their actual activity??

Many thanks in advance  

Karen 

  • Hi Karen,

    Thanks for using Sage City.

    There is no way to make a zero rated item appear on the customer activity unfortunately. You can log this as a suggestion to help improve the software, on our Sage community. To do this, sign in to https://sagecity.na.sage.com/gb > select the relevant product > click the Ideas option from under the heading > click ‘New’

    Regards,

    Sean
    Sage UKI