Support Waiting Times

Having been a Customer since version 2 of Sage 50, I can't believe that the Customer Service - particularly the length of time required to get through is still as bad. It is absolutely appalling.

I tried on three occasions yesterday, 1) after 5 minutes on the phone was told waiting time 2-25 mins. Second time, different route, got through after about 10 mins - spent 30 minutes on phone including much of it on hold only to be told couldn't help and could transfer me to the back of the other queue. That waiting time was 10 mins I was told. Suggested I called back after 17:00 - I did - after about 5 minutes I learned the queue was 40-45 minutes. So I try this morning, 08:40 after a while I learn I'm 16th in the queue - so that I guess is 30-40 minutes, so I hung up.

Sage is an expensive option these days - my accountant and web designers both suggest I move to other platforms like Kashflow, Quickbooks and Xero, for better and cheaper service. I don't want to - but Sage - you are pushing me away.

For non critical matters, why can't we leave details and have people call us back, for example?