Hi

Thanks for using Sage City

It's not possible to automate emailing any document from the software, however, you can email customer statements that show outstanding items. There are also chase letters in Sage 50c Professional: 

The itemised chase letters are located in:

• Customers > Letters

These letters advise the customer that their account is overdue. They list individual invoices which have been outstanding for 30 days or more at the date entered in the Criteria window > To box.

For each outstanding invoice, the following information appears:

• Invoice Reference - The reference entered to identify the transaction, for example an invoice number.
• Date - The date entered for the transaction.
• Details - This shows standard information for each transaction taken from Settings > Customer Defaults. By default it shows Goods/Services.
• Value - The balance of the transaction that was unpaid at the date the letter was run to.

As the software is an off the shelf product, sometimes it doesn't meet everyone's needs.

We're always very keen to understand our customer's needs for future development and I've logged your feedback with our Research and Development Team for consideration in future releases of our software.

Have you seen our roadmap for Sage 50 Accounts? We've created it to demonstrate to our customers our commitment to making Sage 50 Accounts even better. You can have a look at www.sage.co.uk/roadmap

Kind regards

Fiona, Sage UKI