Hi Jodie,

Thanks for using Sage City.

This issue appears to be caused by:

• Corrupt searches or filters.
• Searches or filters that have no effect.
• Volume of data.

To resolve this, try the following:

• If a search or filter is applied which shows all records, discard it.
• If a search or filter is applied that returns only some records, discard it then run the report again. If successful, recreate the search or filter.
• If the data set is large and no search or filter is applied, apply one to reduce the data shown and run the report again.
• Creating a new Sage Accounts user in Settings > Access Rights with full access rights.
• Delete the contents of the temporary folder. To open the temporary folder, press and hold the Windows key and press R on your keyboard then enter %temp% then click Enter.
• Delete the criteria files for the affected username.

If this has answered your question please click More > Verify Answer.

Regards,

Paul
Sage UKI