Hi Martin.

Thanks for using Sage City.

Go to Help > About > let me know the full version number, data directory and variant please?

Regards,

Sean
Sage UKI

Hi Sean, thanks for coming back to me, the details are as follows:

Version No. 25.1.128.0

Data Directory: C:\ProgramData\Sage\Accounts\2019\Company.000\Accdata

Variant: Sage 50 cloud accounts essential 

Thanks

Martin 

Hi Martin

I'm not aware that the remittance layouts have any variant locks on them (so they only show in certain variants of the software); I've changed my software from Professional to Essentials and the same layouts show in the Print Remittances window in both.

If you contact us, either by web chat or telephone: https://my.sage.co.uk/public/help.aspx#/contact?type=customer we can arrange to access your PC remotely and take a look. 

Regards

Fiona, Sage UKI

Hi Martin

I'm not aware that the remittance layouts have any variant locks on them (so they only show in certain variants of the software); I've changed my software from Professional to Essentials and the same layouts show in the Print Remittances window in both.

If you contact us, either by web chat or telephone: https://my.sage.co.uk/public/help.aspx#/contact?type=customer we can arrange to access your PC remotely and take a look. 

Regards

Fiona, Sage UKI