Hi I previously used sage client manager and created various remittance advice when paying subcontractors, I am now using sage 50 and only some of them are showing. when I look in the folder the ones I created are still there, any ideas. The folder I am looking in is:-C:\ProgramData\Sage\Accounts\2019\Company.000\Layouts
Thanks for using Sage City.
Go to Help > About > let me know the full version number, data directory and variant please?
Hi Sean, thanks for coming back to me, the details are as follows:
Version No. 126.96.36.199
Data Directory: C:\ProgramData\Sage\Accounts\2019\Company.000\Accdata
Variant: Sage 50 cloud accounts essential
I'm not aware that the remittance layouts have any variant locks on them (so they only show in certain variants of the software); I've changed my software from Professional to Essentials and the same layouts show in the Print Remittances window in both. If you contact us, either by web chat or telephone: https://my.sage.co.uk/public/help.aspx#/contact?type=customer we can arrange to access your PC remotely and take a look.
Fiona, Sage UKI