FormerMember

E-Payments

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Posted By FormerMember

Hey Guys,

So I have just started using e-banking and everything is grand until I upload the csv file to our bank account, the payment then fails with the error that there is no payments within the file, can anybody shed any light on this?

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    SUGGESTED

    Hi Roisin.

    Thanks for using Sage City.

    Apologies for the late reply. We changed systems and some queries were missed by mistake.

    You may have already resolved this but if not, double check you're using the correct plug-in for the bank you're using. You can find the e-banking files in Sage by clicking Weblinks form the top > Sage E-Banking.

    You can then check which plug-in is in use by going in to Sage > click on Bank Accounts > double click the bank > Bank Details tab.

    If you then retry it.

    Regards,

    Sean
    Sage UKI