Random customers not receiving invoices via email

Question

I have been notified by several of my customers that they have not received my invoices which are sent by email. 
 It is not all of my customers and appears to be random which is baffling me. 
 We did a sage upgrade for sending VAT so don't know if it was a glitch in the upgrade but cant see a new upgrade to rectify any glitches!

Ian C · Answer

It might be worth changing the subject and file name of the email generated by Sage. 
 Report Designer - change the email subject and filename (sage.com) 
 I'd also update the body of text that goes out with it too 
 How to change the email body text of a document (sage.com) 
 Certainly worth a test, it may be that something within the subject / body or file name is no longer passing the spam filter.

Paul Morgan · Answer

Hi Andrea, 
 Thanks for using Sage City. 
 There aren&rsquo;t any reported issues with the latest build of Sage 50cloud Accounts with regards to emailing invoices to customers. You can follow the steps in this guide to check and resolve this. 
 If this has answered your question please click More > Verify Answer. 
 Regards, 
 Paul 
 Sage UKI

Darron Cockram · Answer

A similar issue was reported on another thread https://www.sagecity.com/gb/sage-50-accounts/f/protect-and-repair-your-data/173841/sage-50-outlook-emails-showing-as-please-treat-this-as-private-can-this-be-changed/477504#477504 
 As per my response on that thread there's no code in Accounts that does anything to set the sensitivity level of the generated emails, but it is possible that Outlook is automatically applying the sensitivity label. There's a few links on my last reply over on that thread that may be helpful.

Sage 50 Accounts

Random customers not receiving invoices via email

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