Customer Overpayment

SOLVED

Hi, I'm new to Sage so still finding my way around.  I'm currently allocating customer receipts and we have a customer who has paid more against an invoice than is due.  The customer receipts module is only allowing me to allocate the outstanding balance rather than the amount that has been paid.  Is there a way of logging the amount we have received that will create an audit trail against that invoice with the subsequent refund too?

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  • 0
    verified answer

    Hi Naomi.

    Thanks for using Sage City.

    In my example, I'll say the the invoice is for £30 but the customer has actually paid me £50.

    To post this go to Bank Accounts > Customer Receipts > select the bank and customer details. In receipts details enter the date, the amount the customer actually paid (£50 in my example) & reference if needed. 

    You will also see the list of transactions for the customer. Click in the receipt cell of the invoice you're wanting to pay and click pay in full or type in the full value (£30 in my example).

    Click Save and you'll get a prompt saying 'There is an unallocated cheque balance of £xx (my example would say £20). Do you want to post this as a Payment on Account?' Click yes on that.

    The invoice would be cleared and you will have an SA outstanding on the customer (SA £20), that can be used against future invoices or refunded back to the customer.

    If this has answered your question please click More > Verify Answer.

     

    Regards,

     

    Sean

    Sage UKI

Reply
  • 0
    verified answer

    Hi Naomi.

    Thanks for using Sage City.

    In my example, I'll say the the invoice is for £30 but the customer has actually paid me £50.

    To post this go to Bank Accounts > Customer Receipts > select the bank and customer details. In receipts details enter the date, the amount the customer actually paid (£50 in my example) & reference if needed. 

    You will also see the list of transactions for the customer. Click in the receipt cell of the invoice you're wanting to pay and click pay in full or type in the full value (£30 in my example).

    Click Save and you'll get a prompt saying 'There is an unallocated cheque balance of £xx (my example would say £20). Do you want to post this as a Payment on Account?' Click yes on that.

    The invoice would be cleared and you will have an SA outstanding on the customer (SA £20), that can be used against future invoices or refunded back to the customer.

    If this has answered your question please click More > Verify Answer.

     

    Regards,

     

    Sean

    Sage UKI

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