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philscientific

Scheduled back up

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Posted By

I am using SAGE50 accounts version 25.   I have set my scheduled back up location to save to one drive.  On Sage the back ups are recorded as successful but when I look in my one drive the back ups are not showing.  I do not understand why these are not appearing in my one drive. What am I doing wrong?  Does this mean the back up has not been saved?  I need help.  I am new to setting back ups and using one drive and I have no internal IT support.

Thanks Caroline

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  • 0
    SUGGESTED

    Hi Caroline. 

    Thanks for using Sage City.

    There may be a number of reasons the scheduled backup file hasn't saved. The following guide will take you through some steps to check: 36097.

    Can I also check, are the backup files saving on your computer somewhere, but not being synchronised to One Drive? Or are the backups not saving at all in the folder you specified?

    If may be worth contacting us via webchat or giving us a call to help check through the settings.

    If this has answered your question please click More > Verify Answer.

     

    Regards,

     

    Sean

    Sage UKI

  • 0 in reply to Sean White

    Dear Sean

    Many thanks for your prompt response.  We are not using the cloud version of Sage50 accounts.  I believe we can still back up to a cloud storage system on version 25 of Sage?

  • 0 in reply to philscientific
    SUGGESTED

    Hi Caroline. 

    Thanks for using Sage City.

    Yes you will still be able to backup to a cloud drive. 

    The following guide will show you how to do this: 35029

    If you have any trouble, please let me know.

    If this has answered your question please click More > Verify Answer.

     

    Regards,

     

    Sean

    Sage UKI

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