Report designer error

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When I try and reconcile the bank, I get the error message "Report Designer was unable to generate the report: Access to the path 'C:\PROGRAMDATA\SAGE\ACCOUNTS\2018\COMPANY.000\ATTACHMENTS\Nominal\1200\Statements\1200 2019-04-03 01.pdf' is denied"

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  • 0

    I'm having a similar issue, last month reconciliation was fine this month report error as above.

    Not sure how this has occured or how to solve.

    I can open previous reports directly.

    Any help would be appreciated

  • 0 in reply to Jonathan A

    We have been unable to resolve and now keep paper copies of the reconciliations i.e. a "print list" of the allocated items before running the bank reconciliation which fails to complete for reporting.  Sage believes the issue to be with our access permissions settings but our IT cannot resolve this.  We also restored data to new companies a few times, as suggested by Sage, and the report then works the first time it is run afterwards, but the error report returns on the second use, so we abandoned that resolution as it was so temporary.

  • 0 in reply to Peter Cabble

    It is interesting that the report runs the first time but not the 2nd or subsequent times. What this suggests to me is that it works the first time because the PDF fie does not exist and it gets successfully created on the first run. Then on subsequent runs something is stopping the existing PDF file being overwritten and this is causing the error message. Would be worth confirming this is the case by deleting, moving or renaming the existing PDF and trying again.

  • 0 in reply to Darron Cockram

    I don't believe the pdf files are overwritten - a new file name is created each time based on the bank nominal code and date e.g. 4444 2021-12-31 01 would be bank account 4444 and 1st reconciliation on 31/12/21.  The reconciliations are listed under the relevant bank accounts but have not been saved to a .pdf file in the statements folder.

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  • 0 in reply to Darron Cockram

    I don't believe the pdf files are overwritten - a new file name is created each time based on the bank nominal code and date e.g. 4444 2021-12-31 01 would be bank account 4444 and 1st reconciliation on 31/12/21.  The reconciliations are listed under the relevant bank accounts but have not been saved to a .pdf file in the statements folder.

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