Hi. I asked this question 2 weeks ago via another post but received no response from sage. Please could you confirm the correct contact details for sage premium support and the opening hours - I have tried 0845 111 5555, 0845 245 0253 and 0845 111 0803 from various other posts. Other than first thing in the morning or last thing in the afternoon there is a waiting time in excess of 1 hour just to speak to someone. Before the sage accountants club became accountants network our calls were answered within a couple of minutes. I was also of the understanding that premium support was open from 8am until 8pm - however calling of the above numbers just now (at 6.45pm) there is a recorded message saying that you are closed - normal hours are 9am to 5pm ? (I am guessing the support staff have had enough for the day due to the high demand !)
Thanks for using Sage City.
Sorry you’ve had trouble getting through to us.
The telephone number for Sage Cover Premier customers is 0845 111 08 03 with the lines open Mon - Fri 8am - 8pm except on Bank Holidays.
Please ensure you have your most up to date account and/or serial number to hand as this will be required to get through.
I am again having trouble getting through to support, which I thought was 8am to 8pm (the time being 6pm).
Send me your account number and i'll check your cover and check your number. We're still open and have no queue.
Thanks again for taking the time to explain the levels of support and that accountants network premium support is actually sagecover extra level 8am to 6pm and not the same as sagecover premium 8am to 8pm, which is what caused the confusion.