Hi Peter,

Thanks for using Sage City.

We’re still experiencing issues with Sage Drive. We’re working on these as high priority and hope to have them resolved soon. You can keep up to date with our progress on this here

Regards,

Ian

Sage UKI

Any update on this problem?

Hi Peter,

Are you getting the same error message or a different problem?

Can you confirm the full version number of Sage 50 Accounts you're using. You can find this from Help > About > Program Details.

Regards,

Ian

Sage UKI

Getting exactly the same error message. The version number on the old computer is - 24.2.228.0

Hi Peter,

To try to resolve this:

• Restart the data and control services. This may connect to a different Sage Drive server and resolve the issue.

You can find further help on Sage Drive here

For further support n this I would recommend contacting our phone support team on 0845 111 5555 who can troubleshoot this in real time with you.

Regards,

Ian

Sage UKI

that worked thx

is there any cost to upgrade to V25?

Hi Peter,

We'd need to know your account details to confirm if its included in your subscription or not.

If you email me, I'll confirm for you.

Regards,

Ian

Sage UKI