You ask, we’ll answer…
We’re offering a new way for you to get quick answers to your questions from our Sage experts without having to call us.
We’re holding live drop-in Q&A sessions, Monday to Friday, between 9am to 5pm, where you can put your questions to us online. We’ll demo some of the most common questions you ask us, but the focus of the sessions will be driven by you and your questions about Sage 50cloud Accounts.
All you need is a computer with internet access and speakers or headphones so you can listen in. You can then simply submit your question through the chat option in our online meeting room and our experts will answer the questions live as they come in, so you can hear what others are asking too.
We’ll be taking your questions about the latest supported versions of Sage 50cloud Accounts. As this is an open forum for asking questions, we can’t answer questions about your account information or a way your organisation specifically does business during this time.
To ask your question, simply join us during a live session.
I'm going in circles, page after page and no solution. I've been using Sage 50 Pro Accounts for several years but never reconciled the Bank or VAT, how do I reconcile all the old stuff, up to end of 2018 and then start afresh, ready for the next VAT (end of March) Return, can anyone help, thank you, Regards Abdul786
Hi Abdul,Please click here for a help guide on how to reconcile your bank account.If this has not been done before, you can do one bank reconciliation for all previous periods. When you come to do your current reconciliation, you'll need to check that the last reconciled balance matches the opening balance of your current statement.If it does, you can carry on with the new reconciliation. If it doesn't, you can either post an adjustment, or you can work through the previous transactions to find out where the discrepancy lies. For help with this, please click here.Regarding VAT, you can run a dummy VAT return for all transactions up to the date before your current period. You can then flag them as VAT reconciled so that when you generate a return for the current period, no transactions will be brought through.
To run this dummy return, click VAT > VAT Return > Enter a date range up to the period before your current return > Check the box to Include Reconciled Transactions and press Calculate.
For help with reconciling your VAT return, please click here.I hope this helps but if you have any questions please let me know.Regards,AdamSage UKI
How about make it easy for Sage customers and you get these people answering the phones instead of making them wait for 75 minutes?!
Thanks for using Sage City.
Sorry for the wait to get through to us. We’re experiencing high volumes of calls due to people preparing for Making Tax Digital (MTD) and Payroll Year End. However, this should improve soon as we’re currently recruiting and training extra support staff. As well as calling our telephone support you can join one of our live Q&A sessions mentioned by Andy above. They’re currently running from 9am - 5pm, Monday to Friday. You can join these here:
Sage 50 / 50cloud Accounts - http://ow.ly/pppi30nMxbq
Sage 50 / 50cloud Payroll - http://ow.ly/alZJ30nMx92
You can also access our support guides, webinars and much more in our Help Centre.
Post your query here on to Sage City, where you can connect with other Sage users and Sage experts to find answers to your questions and assist others.
You can also web chat our Support team & email them at [email protected] Or, if you reply with details of your query I’ll have a look into it for you.
Sorry Paul but you can't use MTD and payroll year end as an excuse, Sage should have forecast these levels of demand and planned resources accordingly.
How about a partial refund of support fees in line with the deterioration in service? It really is beyond belief.: 75 minutes on hold for a 5 minute call, 3 hours waiting for chat to become available (gave up) yesterday. What do you think?!