Sage Q & A Live – The fastest way to get an answer from Sage Experts

What is Q & A Live?

We’re delighted that Sage Q & A Live has recently been shortlisted to win the Best Customer Experience Award in the UK Customer Satisfaction Awards 2020.

Our live Q & A sessions began life as a pilot in Spring, opening up a new channel for customers to access technical support for their software during the inevitably busy period of Payroll Year End alongside the launch of Making Tax Digital.

They’ve been a resounding success with nearly 13,000 attendees in March alone. Customer satisfaction scores remain very high for this service and over 78% of customers surveyed have said that Sage Q & A Live has been more convenient for them than picking up the phone.

Sage 50Cloud Accounts and Payroll customers, Sage Business Cloud customers and Accountants now have access to this new platform.

By joining a live Q & A session, you can put your questions to us online and receive speedy, accurate answers with online demonstrations. The Q & A’s are driven by you and your questions about your software.

How do I join a session?

All you need is a computer with Internet access. Speakers or headphones are also recommended so you can listen in to demonstrations, but not essential. Simply submit your question through the chat option in our online meeting room and our experts will answer the questions live as they come in. You will also benefit from hints, tips and recent questions from other customers during our interactive sessions.

Join live drop-in Q&A sessions, Monday to Friday, between 9am to 5pm, by clicking here >

  • HOW can i roll over to new year and year from split payslips please

  • Hi Granny J,

    Thanks for using Sage City.

    If you could confirm the product name and version of the software you're using, we'll see what we can do to help with this.

    Kind regards,


    Sage UK

  • what does the error message "KEY file not found" mean?

  • Hi mswetel1

    Thanks for using Sage City.

    The best way for you to know if Accounting is right for you is to try using it.

    However - Accounting will allow you to keep track of debtors and Creditors - entering invoices credit notes and payments.

    We also offer all the standard reports (balance sheet, profit and loss, Trial balance and aged reports etc.)

    You can find information about importing a set of opening balances here but you cannot currently import transnational data.


    Sage UKI

  • Morning, New to update from 2012 version to new one. We only use A/R, A/P, Journal entries, Reports (P/L, Bal Sheets, etc.) - we are a small, one person office, company. Will your "Sage Business Cloud Accounting"  do the job for us? We use outside payroll service, import Invoicing from another software. The bigger question is, can we import our old data into the new one?