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alieselorec

Purchase Order fully received still showing as live

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I am trying to complete some housekeeping on Sage200.

I have a historical PO dating back to 2016, which appears to have been fully received and invoiced but the status is still showing as live?

I have tried to amend the GRN's but it is not letting me amend. Is there a way to complete the order without writing it off?

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    Hello, 

    One thing that can cause a purchase order to stay in a status of live is if it has been over invoiced. 

    If you click into the order, and select view quantities, you'll be able to see how much has been received compared to how much has been invoiced. 

    Unfortunately the only solution if it has been over invoiced is to write off the order, this won't impact the nominal or any other ledger, it will just change the status to complete. 

    If this isn't the case or you need any assistance with any of the steps, I would advise to contact your support provider for further investigation.

    Thank you, 
    Alex 

  • 0

    Have you tried going into Amend Order and then saving without making any changes as this will perform a check to ensure all lines are completed and will auto complete the order if this is the case.

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