SMTP Server settings

Hi,

I have Sage 200c Professional set up on a remote desktop server and this scenario, which i can't imagine is too uncommon:

2 companies: Company A & Company B.

One accountant, and they do the accounts for both companies.

When they're logged into Company A, any documents they email should be sent from [email protected]

When they're logged into Company B, any document they email should be sent from [email protected]

They should be submitted via SMTP AUTH so that a copy of the email is kept in the sent items of the respective mailbox.

I'm shocked, because to me it looks like this isn't possible, as it appears that the SMTP settings are saved per user profile.

Can someone confirm? 

 Thanks.

  • 0

    Hi,

    Yep, the settings are by user profile, so only one set of settings per login. 

    However you can set the email delivery on a report by report basis, and you can have different copies of reports per company.  so you could have company A reports/layouts set to send from one address and Company B reports  and layouts set to deliver from another address, as long as your SMTP configuration allow sending on behalf then this might work,  it should allow two seperate outgoing email addresses, but they would still get stored in the same mailbox. This approach would take a lot of configuration, and probably some testing first to prove its possible. 

    Another solution, and much easier to configure and maintain is to use Document Distribution from Draycir .  This is a very flexible document distribution tool, and may well be able to do everything that you want.

    either way, i would discuss the issue and suggestions with your business partner.

  • 0 in reply to Toby

    Thanks for your reply Toby. I've already tried your suggestion regarding "Send on behalf" (albeit I tried the "Send As" permissions and it didn't work). I'll try Send on Behalf now but anticipate similar results.

    I'm honestly gobsmacked that this isn't a standard feature. It seems like an extremely basic request, and surely there are thousands of Groups in a similar position. I shouldn't be expected to pay for additional plugins to do something so basic, but it seems Sage isn't fit for purpose.

    I'd be interested if anyone else has any advice of has successfully configured a suitable solution to this. It's not a complex setup.

  • 0 in reply to Tom Cowley

    Hi,

    the "Send As" is probably a better choice, but if you are using Exchange you need to set these permissions on the user you are using for the SMTP connection within Active Directory.  I've seen it done, but the wider IT config is outside my knowledge.

    I've only ever come across a couple of customers who have wanted to have different email addresses outbound, and of those most have gone down the Draycir route, as it provides more benefits, and functionality than the costs.