FormerMember

Alerts

SUGGESTED
Posted By FormerMember

We are using the new alerts feature in Sage 200 which are created via the account in sales ledger.

The principal is great (we had a bespoke version added to Sage prior to this update, so we already appreciated the benefits), although I have a query with the option for which forms the alert appears on.

I think the options should be defaulted to all forms selected, as opposed to the unselected that they currently are. Then, the forms that do should not show the alert can be deselected.

If you are entering an alert, you clearly want it to appear, so shouldn't the default state be all forms selected?

I know it just a click to select all, but we have already experienced this being missed and the alert consequently not appearing anywhere, which rather defeats the object!

What are the general thoughts on this?

  • 0
    SUGGESTED

    Hi Tracy,

    Apologies for the delay in replying to you on this.

    I can understand your thoughts that if you are raising an alert to a customer account that this should apply across all forms automatically. I suppose this would have been a design decision in that either we mark all as enabled or none enabled at first and the thoughts were that many users may only want this to appear on 1 or 2 forms rather than all automatically.

    By all means, if you would prefer this to be defaulted to all selected, you can raise an idea on the ideas hub section which can then be reviewed by the product owner after judging support from other customers.

    If you have further queries around this, feel free to update us. 

    Kind regards,

    Paul