Across three episodes, Jeff Richards and David Beard from the Sage CRM team talk with Nick Rainbird, of Entegraty Rainbird Business Solutions who specialize in SageCRM consultancy, implementation, and support services to both the Sage business partner and Sage customer community.

In this episode Nick talks about his beginnings with supporting CRM for Sage UK customers, Jeff considers how beginning in a customer support role has helped to work with customers and how Nick works to get CRM into the first phase of accounting system implementations.