Welcome to the Sage Accounting Canada Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
I have two recurring 'other payments' set up to recur every 2 weeks however the system is not generating the recurring payments. I have checked my settings and it is set up correctly; you can even see the recurring symbol below. Has anybody run into this…
The Trial Balance and GL are not balancing. I have contacted Sage through chat about this problem on 3 occasions in the last few weeks and keep getting the same response that the engineers "are working on it and there is no timeline for it to be fixed…
I need to enter my accounts from Jan 1, 2017 and get them up to date. I have spoken with someone on chat but they say the only way I can do this is import but that implies I have the information to import and I don't. I only have bank statements.
I…
I'm finally migrating from Sage50 Pro 2013 to cloud, Sage Accounting. I created our company's profile before I started the migration tool, and I must have selected Create A New Business instead of Use your Existing Sage50 data.
I followed the instructions…
My question is how do I account for the difference between HST collected and HST remitted? Is anyone else using the Quick Method? How are you handling it?
I elected to use the Quick Method of Accounting for HST this year, and it doesn't look like…
What report will help find why my Sage balance is different than bank balance? I must have a duplicate or missed transaction.
I have matched up all transactions. However, RBC issued me a new credit card. I had to disconnect my bank service and reconnect…
Is there a support email for sage if we are using Sage Accounting? Or are we stuck using the forums? I've purchased Sage Accounting / Cloud, but the migration tool is not compatible with CAB files. I have emailed '[email protected]' but received no…
I'm going through various courses on Sage University, and looking at the Certified Advisor assessment. Is there a recommended path, or recommended Sage courses, before taking the exam?
Hi, I need help in a bit of a hurry. I have entered several vendor bills using the incorrect ledger account. Do I have to unallocate all of them and re reconcile? The instructions say it can be done just through banking but I can't see a way to access…
I have imported all of my contacts. As I am billing I am noticing that all of my products are being billed at 0 Rated. Any suggestions on how we can fix this?
We use a old version of Simply Accounting Basic 2006 and want to convert to Sage Accounting Online. Is there a way to import the CAB file from a back up that was created in Simply Accounting 2006 into Sage Accounting Online so that we don't have to set…
Hello,
I issued a loan to an employee of $3000 who was having a difficult time and they have since then quit and the loan is no longer recoverable due to them going off the radar and ghosting me. How would I fix this in my system as it is still showing…
Hi community! I hope you guys won't let me down :) - Yes I brew beer and I love to ski
I am looking to inactivate a customers "Carey" , however, there's an account balance remaining AR which is bad debt OB (as I migrated systems in covid) that I cannot…
Can an A/R customer link to an I/C category? We need to map G/L accounts based on customer type. We have the customer types setup as I/C categories which include mapping to the correct G/L accounts. However, we can't find a way to a link customers to…
Hi,
Im triying to update Contacts using the API and Im getting the next error:
"validation" : { "errors" : [ { "field" : "tax_number", "message" : "must be blank" },
{ "field" : "tax_number", "message" : "Format must match '123456789XX1234 (15 characters…
Hi,
Im triying to update Contacts using the API and Im getting the next error:
"validation" : { "errors" : [ { "field" : "tax_number", "message" : "must be blank" },
{ "field" : "tax_number", "message" : "Format must match '123456789XX1234 (15 characters…
I am trying to connect Island Savings Chequing or Savings and keep getting Sorry something went wrong - talked to support. Went through every option she could think of. I tried a few others - even called the bank to see if they had heard of anything with…
We have our GST setup to record GST on Sales into a GST account, and we also have a separate account to record GST (ITC) on purchases.
When we purchase something I use the "Other payment" transaction in the banking section and the journal entry is as…
Hello Sage Accounting Team Please help me to view Incoming Bank Transactions updated, because the last update is up to January 14, 2023. User: [email protected]
Hello, I need to enter the existing information of my company in Sage, the company has 2 years of paperwork and I want to enter the invoices and expenses in Sage, do I need to do any special steps for this? Its a small business.
Thanks
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This seamless integration will allow Sage Accounting users in the UK, Ireland, and Canada to take payments anywhere, while keeping their…
Hi everyone,
Has anyone else experienced issues where they get kicked out of the software for no reason.
I believe there were issues with invoicing and suppliers but that these were rectified 25 days ago, and yet I am still getting these errors…
