reconciliation

SUGGESTED

While completing my monthly reconciliation I found an error. I made a payment to CRA for $2313.69 and it should have been $2296.23.  My bank is correct but Sage is not correct. So when I realized this I pulled up my vendor payment and edited it to the correct amount.  The amount was not changed when I went back into my reconciliation.

I think this is what happened but I don't know how to fix it:

1. I was on the reconciliation screen when I found the error

2. I had the incorrect amount of $2313.69 clicked as if it were reconciled.

3. I stepped out of reconciliation and clicked on save

4. I went in and changed the payment amount on by CRA vendor record

5. The new amount owning to CRA is correct

6. I went back into the reconciliation and the amount has not changed.  It still says $2313.60

7. I went back to the vendor record to see if the date had changed from Sept 30 (reconciliation end date) to Oct 17 (the date I made a change to the payment) but it still says Sept 30 on the payment screen

  • 0
    SUGGESTED

    Hello ,

    Based on the explanation you gave, I believe the step you missed before making changes to your Vendor payment, is to un-reconcile the transaction first. Because, once a transaction is reconciled, you can only make limited changes. So you would need to un-reconcile the transaction first, then make your desired correction, and finally, proceed with your reconciliation.

    To remove the reconciliation, simply go back to the reconciliation screen, and remove the blue "check box" on the transaction. At the bottom, make sure to "Save for Later".

    You should now be able to go back to the vendor payment and make your necessary changes, then proceed with your reconciliation.

    This is a situation where we can better assist via the chat support channel. If you are still having difficulties, I would recommend you reach out to support via the chat channel for more assistance.

    Thank you for choosing Sage.

  • 0 in reply to Mohamed Cisse

    Hi again Ryker, did this suggested answer help? If it did, please mark it as verified White check mark thank you!