Invoice Paid, but not appearing in payments

SOLVED

I have processed a recurring payment.  Unfortunately, the cheque cannot be processed because it had only one signature (requires two).

Now, I need to re-issue the cheque.  When i pull the recurring invoice, it shows as paid.

But when I pull payments, it does not appear.  

What might I have missed here to make that happen?

I'll have to reverse the cheque then re-issue but worried about what step I may have missed to make the payment not appear? and future implicaitons....

Top Replies

  • Hi 

    In Sage Accounting the entry should show up on the Banking page under the Activity section. You will be able to select Delete for other payment types such as Electronic, Cash... but for Cheque…