Sage Accounting Canada

Hi Guys, I am trying to figure out how to post my lender fee (loan origination fee) on a mortgage. I have created the loan liability account and an asset account already and created a journal entry crediting the liability and debiting the asset…

How do I reverse a refund? I have to issue a refund to a customer but realized too late that I need to do a VB instead. I started the process for refunding as directed on Knowledge Base but it doesn't trigger a cheque. And I shouldn't have done that because…

We started using Sage Business Cloud in October. Prior to this we were using just spreadsheets for our accounting system. When setting up the Sage program I was required to enter the year end date for our business which is a few months before we started…

How do I correct/set/reset the Opening Balances of GL accounts of a new fiscal year to 0? The Opening Balances are carrying forward to this new fiscal year. The period variance is correct for this fiscal year, but the Opening Balance (and therefore…

Wondering if there is a way to issue a receipt when accepting deposits/partial payments for invoices instead of just giving an invoice showing partial payment?

I have posted a customer receipt from the invoice itself AND via the Create button in the bank account. How do I correct this?

I converted a client sales order into an invoice , the customer name needs to be changed to their sister company . Sage is saying that I cannot do this , is there a way around this?

Hi, I need help in a bit of a hurry. I have entered several vendor bills using the incorrect ledger account. Do I have to unallocate all of them and re reconcile? The instructions say it can be done just through banking but I can't see a way to access…

I am the newly elected Treasurer for our National Board and I'm new to Sage. When the books were passed over, I was advised that there was an error made on one of the entries about a year ago. Sage is showing our balance having $50.00 more than what is…

Creating payment to credit card (refunds record from supplier)

How do i delete everything i have done, so that i can start over

How can I adjust the restaurant tip amount ?

i am trying to make year entry in the general ledger, but can not see all of the accounts, why?

Hello, I issued a loan to an employee of $3000 who was having a difficult time and they have since then quit and the loan is no longer recoverable due to them going off the radar and ghosting me. How would I fix this in my system as it is still showing…

I need to issue zero dollar cheques to clean up AP accounts. System will not let me do it. How can I get around this?

We have paid a damage deposit to the local county for property improvements. It will either be refunded in full in a few months time, or the county may apply it to the cost of any damage we would be liable for. I am unsure how to enter it, as…

Hi community! I hope you guys won't let me down :) - Yes I brew beer and I love to ski I am looking to inactivate a customers "Carey" , however, there's an account balance remaining AR which is bad debt OB (as I migrated systems in covid) that I cannot…

I accidently chose the wrong client name for an invoice. I've tried editing the name, but it does not change all the infomation - ie : edited the name, however the old client's address remained on the invoice. when I saved the new name, the invoice remained…

I happened to have to change the rate that I usually charge while creating an invoice. I clicked on the rate, changed it, then saved. Sage created two invoices ...why? how do I correct this?

Trying to fix a messy set of books I inherited on Sage Cloud Accounting Canada. The problem: A double payment was entered last year. First an invoice was entered. The payment was made with 'other payment' format. Thus the payment did not connect to the…

I am reviewing the accounts, an have discovered that there are outstanding employee advances for employees that are no longer employed by the company. This is dating back many years. How do I go about making an entry to clear this account. I tries to…

I've inherited a set of books that are rather messy. Summary shows thousands of dollars in very old unpaid bills. When I check through I can see the payments were made separately as 'other payment' and not allocated to any invoice and they show up on…

We seem to have two accounts opened for one customer. When a search was done, no other account was found because one had an apostrophe in the name. Is there a way to merge the two and keep the history of both?

Hi there, I have a situation for a company we are doing books for. My client has a payable balance for one of his suppliers of 3000. Now he says he paid it completely off. After Investigation, we found the original invoice and it shows that there was…

Is it possible to change the description in a sales entry once it has been posted and had a payment applied to it?