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  • How do i get rid of 2-step verification on business accounting?

    Since I added the 2-step verification, I cannot get my associate into our accounting system. I need to get rid of it. How do I do it?

  • Uploading Sales Invoice with Multiple Lines (Intacct)

    I am trying to upload a sales invoice with multiple lines as a CSV file, however each lines is coming out as its own separate sales invoice. FYI - I am using the same document number for each line, assuming that would mean each line would go to that…

  • sales taxes

    why do my US guests have a zero rated 0% sales tax and I cant change that.. help i need to charge them 13% HST on lodging accommodations.

  • How do I change the name on a customer invoice that was converted from a sales order?

    I converted a client sales order into an invoice , the customer name needs to be changed to their sister company . Sage is saying that I cannot do this , is there a way around this?

  • PrePaid Insurance

    Our yearly Insurance for our fiscal year October 1, 2023 to Sept 30, 2024 is a total of $4000.00, that is paid in 3 instalments ($1333.33) on Oct 1, Nov 1, and (1333.34) Dec 3. In previous years, our old accountant (now retired) had set up a reoccurring…

  • HST postings

    I am a new user. I want to use the new entry window to post a payment to the HST account but it is not accessible on the list. Any suggestions would be appreciated/.

  • Cannot login--- says account blocked--- contact business owner...

    I am the business owner and the chat with support says "disabled". Not sure whats going on i need to log into my account to invoice customers!

  • Only one side of journal entry showing

    Having opened 2 new (savings) bank accounts, I created a journal entry to transfer an amount to each from my chequing account. However, the chequing account balance reflects the proper amount after the transfers, but the new accounts still show a zero…

  • GST Payable on deductions

    I am an egg producer. On my receipt I get paid for my eggs. Then there are deductions, one for egg levy, and one for shipping and handling. They both have GST charged on them. This GST is an ITC. How do I set that up. For instance Eggs $1000.00 GST…

  • Error Message when trying to Post payments on accounts from Customers

    Do anyone know why I am getting this error message when trying to post a payment on account from a customer? Payment on account raised by user This field is required.

  • Starting Balance Doesn't match previous months ending balance

    Hi folks, I have started to reconcile August and my starting balance is not what my closing balance is for July. It did have the correct number and I made a couple adjustments to a missing invoice and came back and it didn't have the correct starting…

  • changing the ledger account number on reconciled vendor bill

    Hi, I need help in a bit of a hurry. I have entered several vendor bills using the incorrect ledger account. Do I have to unallocate all of them and re reconcile? The instructions say it can be done just through banking but I can't see a way to access…

  • My reconciliation is not balancing due to an incorrect entry made a year ago before I became the Treasurer. How do I fix this?

    I am the newly elected Treasurer for our National Board and I'm new to Sage. When the books were passed over, I was advised that there was an error made on one of the entries about a year ago. Sage is showing our balance having $50.00 more than what is…

  • Quick Entry Invoice Number

    How does one add an invoice number to a Bill entered using Quick Entry?

  • how to post a refund record from supplier on a credit card?

    Creating payment to credit card (refunds record from supplier)

  • Recording inventory bought but purchase invoice not received

    Hi, We have 4 POs this month that are for inventory. The inventory has been shipped. I need to enter the purchase invoice, but have not received it yet from the supplier. They send them late sometimes. The shipping documents alerting the customer…

  • delete

    How do i delete everything i have done, so that i can start over

  • Shareholder Loans and Repays

    I am just beginning to learn bookkeeping for a partnership/corporation. Each of the 2 partners have paid for some start up expenses out of their own pockets. Can someone please provide the baby steps to entering these expenses into Sage Cloud Accounting…

  • Restaurant Tip

    How can I adjust the restaurant tip amount ?

  • Bank Reconciliation

    My G/L for my bank account is showing the correct balance with an interest deposit on June 30th & another on July 31st. When I attempt to reconcile to July 31st, my June interest $ amount shows up in the "outstanding", "unresolved", & "discrepancy" area…

  • general ledger entry

    i am trying to make year entry in the general ledger, but can not see all of the accounts, why?

  • Payroll loans

    Hello, I issued a loan to an employee of $3000 who was having a difficult time and they have since then quit and the loan is no longer recoverable due to them going off the radar and ghosting me. How would I fix this in my system as it is still showing…

  • Possible to add a new payment method?

    Is it possible to add a new payment method when paying Vendors? If yes, I cannot seem to find where to do so. Thank you in advance for any help! Paula

  • GST returns

    Hi there Can you delete a gst return after you have clicked that you filed it?

  • zero dollar cheques

    I need to issue zero dollar cheques to clean up AP accounts. System will not let me do it. How can I get around this?

*Community Hub is the new name for Sage City