Hi Karyn Tennant,

Did you ever find an answer to your question? Believe I found your account ending 400xxxx050 and see that it's renewed right now until 03/03/2023.If you need anything further, please contact the team by chat (see the Contact section here) or by email at [email protected]. If the account is locked, they can unlock it (not sure if it unlocks automatically after 15 minutes though if you want to try again). Once you're able to get in, here's the steps to take to update a card or bank details:

1. Log in your Sage Accounting  Account
2. Click drop down next to Company name, click Manage Business Account
3. Click Manage my Subscription
4. Click Manage Payment methods, and make sure to Replace (Not update)
5. Re-enter the same bank card information, and click Save

This will trigger billing system to resume processing payments on your account. If you have questions please don’t hesitate, let us know we will be more than happy to assist you. Hope this helps!

Warm Regards, 
Erzsi