Hi Philip Russel

my apologies for the bad experience, but I hope you will give us a chance to help you.

You are correct Sage 50 desktop versions can not be installed on a Mac directly, it may require a Bootcamp with Windows OS.

We will be more than happy to assist you with the migration of your supported Sage 50 Canadian version. Please email us [email protected]  to include your contact details, mention my name in the email. (Don't post personal information here)

Looking forward to assist you.

John S.

Hi Philip, 

Most of our software is designed for the Windows operating system and only tested on this. Unless it's a cloud based software like Sage Accounting (SBCA - the subject of this Forum), you'll likely need a virtual Windows environment or software like Parallels in order to be able to use a MAC to run any of our software which requires direct installation on a computer.

Sage 50 cloud is a cloud connected software solution which must still be installed locally onto a Windows based operating system. Here's a blog on the subject of how to get Sage 50 CA to work on a MAC.

If you are indeed, trying to migrate from Sage 50 to Sage Accounting (our 100% cloud based software which can be accessed from any device), then note that SBCA is equivalent in features to Sage 50 CA's Pro edition.

Here's a feature comparison between editions of Sage 50.

If you'd like to know more about the difference between this and Sage 50, here's a blog which still has relevant details.

You may also want to work with a consultant to find the perfect fit software solution for your needs. It's possible to move data or connect Sage  Accounting with Sage 50 CA to learn more about this read this post.

Ultimately, the team as John mentioned, at [email protected]  can provide details and assistance with migration and or integration between both software solutions. 

Hope this helps clear things up. 

Warm Regards, 
Erzsi

I finally gave up and started from scratch. I entered all the balances manually, so now I have no data on my Mac prior to 2019. Support was not helpful though it sounded like they were trying. 

I shut down our SAGE account over a year ago, and have continued to be billed since - to a current total of $653.16. 

I have sent over a dozen emails, phoned Support, and continue to get NO RESPONSE - all while continuing to get charges to my credit card!

My reason for giving up on SAGE, for which I had great hopes when we started, had to do with Support, and the VERY poor opinion our Accountants had for the software. I can only commiserate with all who suffer for what is one of the worst Support services I've come across in 40 years of Tech!

After my last email in May to Rembert, Kathy <[email protected]> went unanswered I phoned Telephone Support to get a confirmation that a) such a person existed, and b) that she was in charge of Curstomer Credits. While I got the confirmations, she was "unavailalbe" to speak to me, and has yet to return one of my emails!

My reasona for posting here are:
      a) I'm at a loss as to where to turn for assistance, and
      b) to confirm what all of you seem to be telling each other: SAGE is a very challenging supplier!

If any of you do have suggestions on where I should turn with. my issue, please do respond.

Thanks

Hello 1933013 Ontario Inc, sorry to hear of this experience. Using your Sage City profile, I believe I located the account ending 400xxxxx452 which has an active plan for Sage 50 CA ending in 02/17/2022. Looks like it has been renewing monthly.

I see notes of support calls in July 2020 last year, but no notes of a cancellation request. Who did you speak to? Do you have a record of the request? Is the number ending 6xx-xxx-x191 the best to reach you at? I've forwarded your comments and account details onto our Sage 50 CA sales management team for review and outreach. They'll likely be in touch tomorrow.^EI

Hello EI,

Thanks for your response and action!

Yes, either email or the number 6xx-xxx-x191 would be perfect.

You folks aren't alone, of course. These days it seems that most companies like to talk the talk, but actively hide the clues to let their customers engage with support pros - anything to avoid having to walk the walk of Support.

SAGE management clearly have the capable people, as well as domr treasured resources such as you. Maybe there should be a sign on the site for lost customers.

Actually forget that, they should just put you in charge at SAGE corporate!

Best regards, and I'll report back if I'm still allowed after settling the matter.

1933013.

Thanks for confirming, our colleague Boucary has been asked to check in with you.

K has been in touch, and I'm hoping that we'll have this resolved shortly.

Thanks,

G

Interesting! Our Canadian sales colleague Mehdi has also been in touch with me to say that he reached out and left a voicemail for you yesterday. I'll check in with Kathy.