check your available and other figures for the part and copy them done, zero them all out and save. then go back and try to take off hold and save. Re-input your quantities and save again. this worked for us 1 time a while back.

Thanks for the suggestion, it didn't work out for me but while trying to work it out the way you described (and trying it with a test part number first,) I may have found the problem. I tried to make the part Inactive and then switch it back. I won't let me put it Inactive though because "the part number is in use in one or more sales orders."

When I go to the S.O.s tab, there are (3) quotes shown, that seem to have been deleted before my time, that are completely blank and order status is "Unknown". I tried go to the Order Entry screen to permanently remove them but I can't look them up by the quote number from the S.O. tab.

Any ideas how I can permanently remove these quotes that don't seem to exist?

try going into "order entry" module and delete the quotes

I go there and the quotes don't exist. I tried typing in the quote number into Order Number and nothing comes up. The quotes listed are 708, 811 and 887 and the ones in the Order Entry module start at 1148. The only record I can find of the quotes is under the S.O. tab of my broken part number.

so how many are there in "committed quantity" and "available quantities" for the part

There are 0 of each of those quantities. The only value in that section that has a quantity is the Re-Order Point of 1.

can you set it to zero? and save it

Yeah, all of them are at 0 now and saved.

and it won't let you set it to inactive still?

No, it still won't let me make it inactive.

are there any active sales orders

try exporting just the part number in question along with only the status. I use excel. then open it in excel and change the status and save and close it. then try importing it and see if the status has changed.

I've done a search of our active sales order and the part number does not come up on any of them. I then tried changing the status from on hold to active through the export/import method you mentioned. It did change the status but it still acts as if it's on hold.
I can't find it to export but when I run a Report for Committed and Backordered Inventory, I do get quantities displayed in excel under Order Qty and Backorder Qty. There were no order numbers or order dates displayed through Excel or on the Report.

try exporting the part and the quantities you mentioned which are at zero and import the figures as they are on the report. try to keep the status as active. try to see if you can issue a po after. if that works then bring it into your inventory. make sure there are enough pieces to cover the back orders and committed quantities. some where along the line either someone didn't cancel an order properly or there is data corruption. if you want to keep the order history for that part and nothing seems to work copy it and save it as the same part number with a period. make the old number inactive. that's all i can think of for you.

Sounds good. Thanks for all your help and the suggestions!