I've never been able to rectify this other than redoing the invoice and manually changing the inventory 

So what I did was manually enter the invoice in customer's account hitting the right General Ledges.  That seems to work.  We always had the issue that the system then issue a new invoice that hit the GLs and the inventory so I just reversed that and now things look ok.

so you don't need to view the actual invoices ever 

for us the original invoice printed just never posted to the GL accounts, only removed inventory.  Then a new invoice is done and so that removed the inventory a second time and this time posted to GL accounts.  what I did posted original invoice and I thing reversed the second invoice that was created.

for us the original invoice printed just never posted to the GL accounts, only removed inventory.  Then a new invoice is done and so that removed the inventory a second time and this time posted to GL accounts.  what I did posted original invoice and I thing reversed the second invoice that was created.

We have the same issue often. The first invoice comes out with no transaction number. A second is printed (most times) on its own right after the no transaction invoice comes out. 

1. The no transaction invoice (NTI) did not take out of inventory.

2. It (NTI) did not post to GL (customer account)

3. In the inventory module it (NTI) shows the product still committed, but to no customer. That field is blank.

4. It DID add the $ amount from the no transaction (NTI) invoice to the, a, Reports, b, Sales Analysis, c Sales summery by total amount. THAT CAUSED THE SALES TO BE OFF FOR DAILY, MONTHLY, AND YEARLY IN THE SALES ANALYSIS.

5.  I don't know where else, if any, did the transaction post or not post. I don't know if the $ amounts post to the balance sheet, Income Statement or any where else.

6. SAGE tells us it is because we (my employees) have too many windows open within Business Vision. 

7. I that's true, why don't they fix it?

Thanks