BV 2018 Email Statements doesn't work

When I try to print statements for all customers with a balance over 60 days, there are some customers who should print a statement (set up to print to the screen) and some that should send an email.  

What is happening is that the ones that should print out (to the screen) are instead attaching to the ones that are being emailed out and then are being emailed to the next customer on the list.  I have several customers that got 2 or 3 statements for other companies as well as their own on the last page of the PDF file.  

I'm guessing this is a glitch with BV 2018.  Is it being addressed?

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  • Hello,

    Sage has heard a similar problem where account statements that are generated are blank in the BV2018 version for some customers.  This issue is being looked at in Research and Development. 

    The next time you generate your account statements, check the box "Only include when: Balance is more than $0.00" in addition to your other account statements criteria.  See if that stops the blank account statements from generating.

  • in reply to jkwa

    Any progress on this item? Last post was over 2 years ago.

    We also need to print statements with credit balances.

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