Can't export to PDF

I have a Windows 7 PC that is connected via Terminal Server 2008R2 that won't export to PDF.  I've tried the steps here:

http://sagecity.na.sage.com/support_communities/sage_businessvision/b/sage_businessvision_blog/archive/2015/12/09/cannot-export-to-pdf-or-email-from-sage-businessvision


but I don't have this update on either the server nor the workstation.  Other workstations that are logged into the server without Terminal Server work fine.  Any ideas on how to fix this?

Thanks!

Thane