Need Support? Sage Business Care Support Resources

When you need assistance, it's important to know where to go and who to ask. Learn more about Sage Business Care Support Services and the resources available to you.

For additional information and resources or questions, please contact our Sage Customer Care team at 1-800-642-7693 Opt 1 for Sage 300 or Opt 2 for BusinessVision.

Our Dedication to You

Customers are our top priority and the lifeline of our organization. We consistently operate with our customers’ best interests in mind and offer professional assistance — through online self-service options, world-class phone support, and an extensive network of business partners, certified consultants, and authorized training centers.

What Business Care Provides

Sage Business Care plans provide customers with access to a variety of valuable services, such as:

  • Optimizing the effectiveness and efficiency of Sage solutions to achieve business results
  • Troubleshooting or resolving technical and non-technical issues that may be encountered during Sage software installation or use
  • Identifying and recommending where additional product training would be of value
  • Determining the need and referring appropriate resource(s) to assist with non-Sage issues
  • Taking advantage of multiple Sage self-service support resources with access to:

Need more training? Have questions? Want advice? 
Engage with Sage—online!

At Sage we're building a wealth of resources and communities to supply and spread the knowledge via Sage University, the Sage Knowledgebase and Sage City.

Join industry peers, certified partners, and Sage pros online today!

U.S.: www.sage.com/US/support  ● Canada: http://www.sage.com/CA/support

Did you know that Sage University offers real-time and anytime learning resources. To access this site, please visit http://www.sageu.com/

Calling into support especially during peak season can be a wait even with our callback feature available.  So while you're waiting, the answer to your issue could be as simple as doing a search on our Knowledgebase – Search for free solutions to your product issues (Free Service 24/7).

Next to the KB the newest awesome resource we have is the YEAR-END Center!  Watch our Year-End Center video overview (2:45 minutes)

*Tip on KB Access: Sage 50 CA or US clients have full access to all resources on the knowledgebase. Other Sage product lines require a login with an active service plan to gain access to gated material.

How to Access Chat

Access Online Chat via the KB or Portal sites – Available 6 am to 5 pm PST Weekdays (Fee based service).

You may access the Knowledgebase from the Customer Portal or Partner Portal (if you’re a SAN).

Support Tickets created on the Portals are monitored directly by the Technical Support Team.

  Helpful inks:

Your next best source for help is from the Sage City Community – Find solutions to your issues within our community (Free Service 24/7)

Our go to area suggestion is found under the heading Support, simply select your product line and access the Blogs or Hot topics section.

Sage City is fully searchable and very active, you can typically expect an answer to your questions posted in the Forum section within one day. Our partners are very compassionate and eager to help! 

Get Social

Follow us on social media! @SageNAmerica on Facebook and @SageSupport on twitter. Look for #SageBV.

Thanks for reading!

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