• Remote Data Access not working on weekends?

    The last two weekends in a row SAGE won't let me log on to our program. I get a message coming up that says "the company cannot be opened. It appears that services related to Remote Data Access or login are not operating as expected. Unfortunately one…
  • Why do we only own this product for 1 year even when we purchase it outright?

    My business purchased 2018 Sage 50 Canadian Edition. I used it happily into 2019. I needed to revisit the files but found the program had been lost through time. I just spoke to "technical support" and was told they "don't have the 2018 version anymore…
  • Error code

    I am just finishing entering in history mode. I installed Microsoft 365 business and integrated with Sage. OneDrive synced with my files, so when I tried to open Sage again, it didn’t work, throwing an error code that couldn’t find files (I assume because…
  • Cannot Start a New Year

    I am running Sage 50 Premium Accounting with Payroll version 2021.1 and trying to roll over to a new year. When I go into Maintenance -> Start new year. The error that comes up is: Sage 50 - Duplicate Entry. You have entered a value that has been assigned…
  • Downloading invoices to Sage 50c

    Trying to download transactions (invoices) from Sage Accounting to Sage 50c desktop and getting a red X with nothing in the downloading summary Getting different answers every time I contact support Is this feature not available anymore?
  • Year end data

    I have the 2014 Sage 50 Pro Accounting Canadian Edition. It will not let me move to the new year. I keep getting this message " error occurred while moving current year's data to last year. As a result, the new year could not start." Does anyone know…