• Problem numeric pad doesn't work

    Hello,

     Each time i am typing a number in an invoice, it won't work, will then switch to cap locks and, won't let me type any numbers; can someone help me please? i have tried : cap lock + num lock and, still won't do anything. is this a glitch from the…

  • Sage 50—Canadian Edition Business Care Platinum Customers! Book support callbacks online!

    Looking for access to faster support? Book a call! Enhanced support is available for Platinum customers and Premium Sage Accountants Network (SAN) members.

     

    The benefits of Enhanced Support are:

    1. You are entitled to first-class phone support and convenient…
  • Why do we only own this product for 1 year even when we purchase it outright?

    My business purchased 2018 Sage 50 Canadian Edition. I used it happily into 2019. I needed to revisit the files but found the program had been lost through time. I just spoke to "technical support" and was told they "don't have the 2018 version anymore…

  • CEWS Payment

    We received the Dec. 2020 bank statement 1 week after filing the Oct-Dec. 2020 GST/HST and Dec. 2020 Payroll Source Deductions.

    And noticed that we received a CEWS Payment Dec. 14, 2020. I usually post it the day I received payments but this time I searched…

  • Sage 50 Project Budgeting - Allocated Expenses not showing up.

    When I attempt to view an actual vs budget project report, the expenses I have projected do not show up on the report. What step am I missing? I have turned on budgeting for projects in settings. I have turned on budgets for the specific project. As well…

  • WSIB Payment

    Hi,

    This is my first time handling the wsib payment received due to having injured worker. I would like to know how will I make an entry correctly. Should I create other revenue or expense account (based on what I read on wsib website, to declare it as…

  • Error code

    I am just finishing entering in history mode. I installed Microsoft 365 business and integrated with Sage. OneDrive synced with my files, so when I tried to open Sage again, it didn’t work, throwing an error code that couldn’t find files (I assume because…

  • Switching to Sage - how to enter historical vacation pay.

    Hi there!

    It is our year-end and I am switching from manual bookkeeping to Sage. We have residual 2020 vacation pay owed to employees. I have created employee records, but need to enter the historical  amounts of vacation owed to each employee. I thought…

  • Cannot Start a New Year

    I am running Sage 50 Premium Accounting with Payroll version 2021.1 and trying to roll over to a new year.  When I go into Maintenance -> Start new year.  The error that comes up is:  Sage 50 - Duplicate Entry.  You have entered a value that has been assigned…

  • Tech support

    The tech support needs to be more available. 3 times today I have had level 1 support contact me, try and put me through to level 2 where I have to wait and just leave my call back #. I then get another call back from level 1 who does the same thing.…

  • Tech support

    When you have an ongoing issue it would be best to have the same tech support that helped you last time help you again. That way you don't have to repeat everything you have tried the previous 8 times you have contacted tech support. Tech support should…

  • weekly supplier orders report even after they are invoiced?

    Hi All,

    I have a dilemma,

    I need to create a report every week to show what orders have been placed to our suppliers.

    It is fairly simple to fin a list of outstanding orders but this will miss all received/invoiced supplier orders.

    Is there a way to get…

  • Copie de sauvegarde

    Bonjour, j'ai fait la dernière misa à jour, et depuis cette misa à jour je ne peux plus faire de copie de sauvegarde, à chaque fois que je veux en faire une, on voit que ça veux travailler mais il ferme et aucune copie ne se fait! Et oui je ne sauvegarde…

  • Remote Data Access - Failing for 1 company

    I have one company that I cannot open from Remote Data Access...it just continually says unable to open, try again later.  All my other companies work fine.  I have been working offline with this company since this has happened - I would like to just stop…

  • Multiuser issues

    I was recently added as a user on Sage 50 premium CA and we have discovered that anything I post/enter is not updating/transferring to the other users and vice versa.

    We have installed the new update and refreshed multiple times, but nothing seems to…

  • Phone allowance benefit

    I have setup a phone allowance as a taxable benefit and now the system is autogenerating an entry to, essentially, a non-existent account called, 'Benefits & Tips', and deducting the full amount of the benefit, after it's deducted tax.…

  • Sage 50 2017 Student version - payroll module

    Hi all,

    With no response from Sage education, I thought I would ask here.

    Does anyone know why I am unable to write cheques or adjust cheques in my version? I can use the payroll run journal without any issue, but all other options are greyed out (except…

  • Are there issues again with Sage Cloud?

    None of us can log on and it's the exact same thing that happened to us last Friday.

    Also, change your recording. I keep calling you and you won't connect me to anyone and you say to call back during normal business hours which I call well within…

  • Bookkeeping or Accounting Software

    What’s the Difference Between Bookkeeping and Accounting? Which accounting software would you recommend for an SME?

  • peut-on avoir plus de 36 factures fournisseurs par chèque

    Bonjour, je passe des chèques fournisseurs manuels à chèques imprimés, je voie que le nombres maximum de factures par chèque est de 36, j'ai des fournisseurs qui ont 200 factures par mois il y a t'il moyen de ne pas être…

  • Downloading invoices to Sage 50c

    Trying to download transactions (invoices) from Sage Accounting to Sage 50c desktop and getting a red X with nothing in the downloading summary

    Getting different answers every time I contact support

    Is this feature not available anymore?

  • Not able to upload Sage 50 CA-premium on Cloud after updating to 2020.2 . Struggling for last 5 days. Will any one please advise about it.

    After updating Sage 50 CA 2020.2, I can not upload the company for remote excess. I can not upload the company for remote excess. I have tried all the procedures given on your sites but without any success. I (sysadmin) and the users can not work without…

  • Customer Portal down?

    I'm trying to register my new version of Sage 50 Pro and when I go to the Customer Portal (https://customers.sagenorthamerica.com/) and login, I just get a blank page and/or an error.  Is it just me or is everyone experiencing this?  

    Thanks,

    Andrew

  • Application window not loading/displaying post login.

    I have a PC that is having an issue when the user logs in as sysadmin.  It never shows the application window post login.  All other user logins seem to work normally.   Anybody have suggestions on where to look for the issue?   We recently migrated the data…

  • Vacances annuelles

    Bonjour.

    J'ai un solde débiteur pour le compte "Vacances à payer" créditeur et je voudrais le remettre à "0" car les vacances 2020 ont toutes été payées.

    Une employée a reçu un trop…