• How do I find out where a data inconsistency is between debits and credits?

    I ran a data integrity report and everything is balanced except my total debits and credits.  I have run an "ALL JOURNALS" report going back to our first year of operation in 2011 and every year shows a balance between total debits and credits.…

  • Missing File

    Hello - I am getting a message telling me I have a missing file and to check my data directory to make sure the files are there.  I am not sure how to exaclty do that ?How would I know which file is missing - TIA

    Margrit 

  • Technical issue

    I don't know where else to turn to but I am unable to open my Sage 50 Pro Accounting 2020 program on my computer.  It shows that the program is opening, then it tries to open my company file and this is the screen message I get:

    Cannot open company…

  • ISO an independent consultant who can do a back-end repair on Sage 50 Canadian, version 2016.3

    I hired a new bookkeeper a few years ago, and had to upgrade my version of Sage so she could work on it.  

    We didn't realize until the year end that there were issues with the data.  It looks like these happened with the upgrade - likely because it was…

  • ISO an independent consultant who can do a back-end repair on Sage 50 Canadian, version 2016.3

    I hired a new bookkeeper a few years ago, and had to upgrade my version of Sage so she could work on it.  

    We didn't realize until the year end that there were issues with the data.  It looks like these happened with the upgrade - likely because it was…

  • [0010-sage50_50_ca\rel\2021.1_hotfix] is not responding

    Anyone having issues with the database not responding

  • Ouvrir une entreprise existante dans Sage 50 (version 2016)

    J'arrive à ouvrir Sage 50, version 2016, mais je ne peux pas Ouvrir une entreprise existante. Il 'affiche qu'il y a des données manquante malgré que toutes les données sont là. Je ne sais pas quoi faire. Si quelqu'un a une solution, faites-moi signe,…

  • Database Engine Open Error

    I've been using Sage since the Simply Accounting Days. For I don't know how long that whenever I closed the app, whether I backup or not, it always returns the 'Database Engine Open Error' message. But then it will open again next time. In fact I just…

  • Won't let me start new year - Sage 2014.3 - Database error - Historical data problem

    Hello,

    I have been using Sage 2014.3 since well, 2014. Have had the odd issue here and there but never did. Tried to start a new fiscal year, was told it can't go forward because of a database error. I did the advanced database verification and was told…

  • Date non valide. La date de Fin doit se situer entre le 13/07/09 et le 28/02/21.

    Le logiciel me bloque toutes recherches sur mes données de la nouvelle année civile, soit après le 31/12/20.

    Si je rentre 01/01/21 jusqu'au 06/01/21, j'ai le message d'erreur: (Date non valide. La date de Fin doit se situer entre…

  • Data error. Sage 50 Canadian Edition 2021.1 Advanced Check & Repair tool cannot adress the issue. data table TBRTR

    I am using Sage 50 Canadian Edition 2021.1 I used "open as an admin" to open the sage program. I am in the single-user mode and logged in as a system admin. I have some issue that cannot post into a future date. cannot add departments in payroll. when…

  • Unable to advance to next calendar year

    I am unable to advance a client's file to 2021.  I have fixed data inconsistencies that appeared while using SAGE Drive.  Despite this, I can't move forward as there are other errors and i have no way of knowing how to fix the problem.  Phones are…

  • Cannot Start a New Year

    I am running Sage 50 Premium Accounting with Payroll version 2021.1 and trying to roll over to a new year.  When I go into Maintenance -> Start new year.  The error that comes up is:  Sage 50 - Duplicate Entry.  You have entered a value that has been assigned…

  • Sage50 Cloud - bug avec les accents et types de compte

    Bonjour,

    Nous avons Sage 50 cloud version canadienne et nous avons remarqué récemment qu'il y avait des problèmes chez un des utilisateurs au niveau des accents. Il ne semble pas les prendre sur Sage 50.Il y a des accents dans les noms des comptes (ex…

  • Unable to change year over?

  • Removing Old customer

    I am trying to remove old customers but receive the message 'cannot remove this customer until all its transactions have been cleared'  

    When I click on the 'Maintenance' tab, the 'clear data' option is not an available (not highlighted) option…

  • Missing a GL entry

    When I switched the type of account (Group account to subgroup account) and I save, Sage told me that my debit and credit don't balance anymore and I had to put the balance on my retained earnings account.

    Now, my historical opening balance is different…

  • CLASS ACTION LAW SUIT

    HI is anyone planning a class action law suit on SAGE 50 CANADA for mishandling sage shared drive. I am unable to open the company file without any mistake forim my side. We haev lost considerable number of hours for not being able to complete clients…

  • Payroll linked accounts

    The payroll linked accounts are showing up in settings but when I try to add an account to an income that isn't linked yet, it won't show the regular Wage & Salaries account. I tried to copy and paste from another linked account that already has that…

  • Maintenance - Fichier non valide

    Bonjour !

    Dans l'onglet 'Maintenance'  'Vérification avancée de base de données'

    j'obtiens le message suivant:

    ''Il s'agit d'un fichier d'entreprise de Sage 50 non valide.''

    Que puis…

  • Data missing on Reports

    Entries that I post (since December 31) using "recurring transactions" are missing from reports.

    I don't know if this is related to the issue but  -  I had to reinstall Sage, when I did an updated version converted my backup file.

    2019 data…

  • Missing data

    Entries that I post (since December 31) using "recurring transactions" are missing from reports. I realize I haven't provided much info but can provide more as requested.

    Dave

  • Error

    Hey there. I am receiving this file when I try to open my company. Prior to this I kept getting an error message (something to do with payroll?) when I tried to start a new fiscal year. I did a database integrity check and it said there was a file that…

  • 2020.2 Wont let me share companies

    For the past week, we have been battling tooth and nail with getting this update to finally work. We previously were not able to download any shared company, now we can. However, with the whole change from Sage Drive to whatever this is now, we are not…

  • Sage 50 2020.2 update

    I have installed the update and now all of my data files are corrupt.  Subsequently I cannot even load the programme.  I am at a complete loss as to how to recover from the catastrophe.