• Updates

    At my office we have 2 computers that are running Sage 50, My co-worker's is the main source, she updated a new version of Sage 50, so in turn Sage 50 want to update mine as well, after signing in I receive the error below. I am not running windows XP…
  • Sage 50 CA Premium 2018 UPG

    Hello Everyone, I upgraded Sage 50 CA Premium 2018 from Sage 50 premium 2016 in 2018. The software was working fine till now. My computer broke in Feb and I bought a new one. I installed the version 2018 and restore it from the backup. It was working…
  • Cannot Open company X. The Data has been updated to a new format. New version has not been installed yet on one workstation.

    I have a client who is receiving the error "Cannot open company X. The data has been updated to a new format... The new version of Sage 50 Canada (2023.1) has not been installed on the local computer. How do we install the new version to work with…
  • Simply Accounting 8.5B database repair before upgrade

    I need some contacts for help to repair our Simply Accounting 8.5B database before we proceed to upgrade to the current version of Sage. I spoke to Sage Support and they indicated they have a "Repair for Conversion" service to repair the company file…
  • Sage50 - "select an existing company" Setup Step

    I'm at the step in the installation process where is asks me to select and existing company, then follow the steps. I got to the final step where I had to click on START.SAI and then my computer got an error notification that said "Cannot open company…
  • Message "Sage ne peut pas traiter votre requête veuillez réessayer plus tard" et quand je clique ok j'ai le message "Impossible d'ouvrir le fichier de l'entreprise"

    Lundi le 2 mars j'ai travaillé dans SAGE sur l'entrepise "A" sans aucun problème. Mardi et mercredi je n'y ai pas touché du tout. Par contre une autre personne a travaillé sur l'entreprise "A" ces deux journées. Hier on m'a demandé d'aller entrer les…
  • simply 2008 files to sage 50 2015 pro accounting

    Im trying to open an existing company with sage 50 2015 from a simply 2008 file. I have all the right files and can still open it with the simply 2008 program. When I try to open it with the 2015 program the file does all the conversions it need to then…
  • The database engine has times out

    I cant open my company in sage and its driving me insane! When the window pops up to open your company - I have everything backed up on a memory stick, and when I open the folders I have created (Feb 2010, March 2010), the back up is not there. However…
  • Sage 50 has found a problem in your company file and is unable to upgrade it (MySQL 5.6.10)

    Sage 50 has found a problem in your company file and is unable to upgrade it (MySQL 5.6.10) Recently upgraded from Sage 50 2013, to Sage 50 2014. Double checked, both server and client pc have installed Sage 50 2014.3 release. What's the problem…
  • RE: unable to open company file after upgrading from simply accounting 2009 to sage 50 premium

    Hi Qyqy, Please follow the KB article link below and try to do data conversion again to the latest version. Sage 50 2014 conversion error: "Unable to open the company file." - KB16353 If there is any difficulty following the instruction or you are…