• Restoring from Client Backup Error

    With the new 2024 version, we are unable to restore desktop version backups from our clients because it is wanting us to login on Sage Online - but as the client, not as the accountant. In the past, we would login with their "sysadmin" and password, and…
  • Save Time and Avoid Loss: Essential Data Backup Tips / Gagnez du Temps et Évitez les Pertes : Conseils Essentiels pour la Sauvegarde de Données

    La version française suivra. Cliquez ici pour lire Your data is vulnerable to various risks, such as hardware failures, cyberattacks, and natural disasters. Backing up your data and having those backups easily accessible is often the quickest, most…
  • Software will not Backup from File

    Hello all, I have updated a company's Sage software to a new version. When I try to restore the company by selecting a back up file, the file will not enter the set up wizard. What I mean is, 1) I enter the restoration set up wizard, 2) select the…
  • Really messed up some Journal Entries -

    I create a Saved file at the end of each month. I really messed up some journal entries this month September and I would like to just go back to my previous month's Saved file and start again. Is this possible? If I click on the previous month's .SAI…
  • Error code

    I am just finishing entering in history mode. I installed Microsoft 365 business and integrated with Sage. OneDrive synced with my files, so when I tried to open Sage again, it didn’t work, throwing an error code that couldn’t find files (I assume because…
  • Retour à une date de session antérieure

    Bonjour, Je suis dans ma première année financière. J'ai inscrit dans SAGE le 31 août comme date de fin d'année alors que cela aurait dû être le 31 juillet. Ma date de session est le 31 août. J'ai fait des écritures en août dont les paies. Que dois…
  • Restore from backup

    Toasted my hard drive. Nothing left. Purchased and installed Sage 50 2017. Got a copy of our year end files from the accountant hoping to use it to restore but it is in Sage 50 2016 Pro and will not restore on my system. Any ideas?
  • Automated Backup

    We use the Sage 50 Canadian edition and I have set up the automated backup on our server, however the only time it runs is if someone uses Sage on the server. Is there a way to have the automated backup run automatically every night at a scheduled time…
  • Can I restore from accountant's addition to earlier version?

    I just want to confirm whether I can do something involving 2 different versions of Simply. I have just taken over the books for a new client. The existing bookkeeping company uses the 2015 accountant's edition. I am currently using 2013 Pro. Would I…