• Restoring from Client Backup Error

    With the new 2024 version, we are unable to restore desktop version backups from our clients because it is wanting us to login on Sage Online - but as the client, not as the accountant. In the past, we would login with their "sysadmin" and password, and…
  • Save Time and Avoid Loss: Essential Data Backup Tips / Gagnez du Temps et Évitez les Pertes : Conseils Essentiels pour la Sauvegarde de Données

    La version française suivra. Cliquez ici pour lire Your data is vulnerable to various risks, such as hardware failures, cyberattacks, and natural disasters. Backing up your data and having those backups easily accessible is often the quickest, most…
  • Software will not Backup from File

    Hello all, I have updated a company's Sage software to a new version. When I try to restore the company by selecting a back up file, the file will not enter the set up wizard. What I mean is, 1) I enter the restoration set up wizard, 2) select the…
  • Sage Drive

    I used to use Sage Drive to share access with the accountant, now I cannot add the updated backup to the Drive. Do I have to set up a new user directly in SAGE 50 Can. Ed.? I also used to use the Drive as an extra backup location, but I can no longer…
  • microsoft 365 is not uploading

    365 SOMETIMES creates a backup and other times does not. I have disconnected then connected again, go through all the prompts and still no current backup when i log onto office.com what the heck am i doing wrong??
  • backup file size doubling

    Hi, I recently update my accounting 50 2019 version. I found when I backup my company at closing , the size of the cabinet file is doubling, but I only entered 80 entries. I am wondering if it will doubling forever..... . Please help me to find out…
  • Should be able to set simply to backup each exit...

    The tech on the phone today told me setting the "backup daily" option will backup on exit if you go into the file numerous times a day... THIS IS NOT THE CASE. But it should be. Backing up on the first exit each day is hard to track. we have numerous…
  • Automated Backup

    We use the Sage 50 Canadian edition and I have set up the automated backup on our server, however the only time it runs is if someone uses Sage on the server. Is there a way to have the automated backup run automatically every night at a scheduled time…
  • Backing Up Within A Multi-Mode Environment

    Ok so my multi-user environment ended up being really simple to push out however there have been a few glitches. One being within Payroll, where our page setting had switched from Pre Printed, which with 2 sets of eyes we figured out. Today one of the…
  • Backup Space Detection

    Would it be possible in future releases for the backup mechanism to detect the available space on the chosen drive and alert users when they attempt to backup. Currently, the software contains a loop that continually asks the user "Do you want to overwrite…