• SAI Backups

    Last bookkeeper sent a backup file with SAI extension on the end.  Restore doesn't recognize or see the file.  Can I somehow get the data from this file?

  • Missing data

    Hello, I never backed up my data after each daily session as I assumed it was stored in the cloud. All entries were stored each time I opened the program. My desktop died and I am told that there is no way to recover the data, so I may have lost years…

  • Really messed up some Journal Entries -

    I create a Saved file at the end of each month.      I really messed up some journal entries this month September and I would like to just go back to my previous month's Saved file and start again.   Is this possible?     If I click on the previous month…

  • 2013 Sage 50 Pro Accounting error "files missing"

    I have Sage 2013 Pro accounting and am trying to put it on my home computer to work from home. However, I keep getting a message "Cannot open company file. A required data file is missing. I get this error when trying to open a data file or restoring…

  • recover a file

     My computer lost all my files but I managed to recover my DSB folder but not the CAB and when I try to open my folder, I can't because it asks me for the backup folder that I no longer have,

    How to do!?

  • Impossible de faire la sauvegarde

    Depuis quelques jours, je reçois toujours le message que mon fichier est de plus de 2ko donc la sauvegarde ne peut se faire. J'ai aussi constaté que j'ai énormément de fichiers qui se dédoublent dans podosense.saj…


    I was trying to restore our back up data from old version (2018) to new version (2021).  But we encountered an error.

    It states that "Sage 50 has found a problem in your company profile and cannot upgrade it. Please contact Customer Support at 1-888-522…

  • Problème avec les versions

    J'ai la version experts (Lancement 2021.2) et mon client a acheté la version supérieur. Quand je transfère un backup, il ne peux l'installer car il y a le message que le backup provient de la version Quantum, ce que je n'ai pas. Mon client a appelé au…

  • Unable to get Connection Manager to run so that I can access my data.

    I sign on to my computer as an administrator, according to Settings, Your info.

    No one else uses my computer.  There are no other computers connected to this computer.

    I have Sage 50 Pro Accounting 2021.1.1 installed on this computer and the data files…

  • Restoring Original File

    I started going through the Chapter 3 steps in Bihn's Bins to get used to the software. I did backups in the places the book told me to.

    Now I need to go back to the original file for a project for the course I am taking.

    The original file has all…

  • Missing Company Files

    A (very) long time user of Sage 50 Accountant Edition (currently 2021.1.1).  Recently, I've been having company files go missing.  Completely gone, both the SAJ and SAI files.  I've had it happen three times now.  The first time, I had no idea what…

  • the database engine reported an error

    Since Sage 50 replaced Simply Accounting this problem started to happen every time! When I backup the work I’ve done so far it’ll say ‘Backup Complete’. Then it STARTS UP again with the error message “Sage 50 cannot open the database…

  • Fin d'exercice

    Comment faire pour travailler sur 2 exercices financiers en même temps?  Ma fin d'année fiscale était le 31 mars 2021.  Les papiers sont chez le comptable et je veux continuer d'entrer les données d'avril 2021.  Au…

  • My backups won't load - Sage 50 Pro 2019

    Hi, I have Sage 50 Pro 2019 on a PC at our office.  Since Covid 19 and I'm now working at home, we decided to move it to a laptop that I could travel with.  Our IT person downloaded the Sage on the laptop, but my backup's won't load.

    I tried…

  • Backup and restore

    I had to delete and reinstall sage 50 pro accounting 2021 my company file is not there and I have no backup how can I start again

  • Back ups not working properly

    Prior to the latest upgrade to I used to be able to back up to a flash drive - now it takes like forever I mean forever to process and then it does nothing

    I have been able to tweak it to save it by clicking and then clicking again on the processing…

  • Fichier restauré mais impossible d'ouvrir


    Je tente de restaurer une sauvegarde et lorsque je veux ouvrir l'entreprise, le système m'indique "Impossible d'ouvrir el fichier... un fichier de données est manquant". Pourtant, mon fichier est restauré est au même endroit que mes fichiers…

  • Sage Drive

    I used to use Sage Drive to share access with the accountant, now I cannot add the updated backup to the Drive. Do I have to set up a new user directly in SAGE 50 Can. Ed.? I also used to use the Drive as an extra backup location, but I can no longer…

  • Restoring Simply Accounting 2008 from backup on new computer

    Hi.  I've been using Simply accounting 2008 on an older computer.  I just got a new computer and installed the 2008 SA but the backup file won't restore my data.  I've checked the backup file on another older computer and it is good.  When I ask…

  • Backup file

    When i backup my acctg. the backup goes to a cabinet file not a file folder with 50487 KB of datai I only need the current acctg data to email to auditors

  • .CAB file won't email

    Hi there, 

    I am trying to send my accountant our CAB file and it keeps getting sent back to me.  Any ideas why? (It worked fine last year )

  • Error code

    I am just finishing entering in history mode. I installed Microsoft 365 business and integrated with Sage. OneDrive synced with my files, so when I tried to open Sage again, it didn’t work, throwing an error code that couldn’t find files (I assume because…

  • Cannot Move Year forward

    I am trying to move a company with a year end of November 1, 2020 forward and I keep getting error message stating that I must do an advanced database check and or restore the company.

    I've done both.  Still not working?  What can I do to resolve this…

  • Is there a way to do T4s and work in sage for year of 2020 when the back up cant be found. 2021 has already been uploaded

    I cant find a back up of Sage 2020 on my computer and the program has already been updated to 2021.  I still have entries to do for 2020 and T4s to do for 2020 etc.  Is there a way 2021 can be un-done or a way to still work in the calendar year of 2020

  • New Year start

    I just started a new year in my accounting program and it jumped ahead to 2022-01-01 instead of 2021-01-01 how do I fix?