• Restoring from Client Backup Error

    With the new 2024 version, we are unable to restore desktop version backups from our clients because it is wanting us to login on Sage Online - but as the client, not as the accountant. In the past, we would login with their "sysadmin" and password, and…
  • Sage gives me an error when trying to start new year

    Sage gives me an error when trying to start new year- tried restoring from backup and advanced data integrity check - says there is an error that can't be fixed
  • Is there a way to do T4s and work in sage for year of 2020 when the back up cant be found. 2021 has already been uploaded

    I cant find a back up of Sage 2020 on my computer and the program has already been updated to 2021. I still have entries to do for 2020 and T4s to do for 2020 etc. Is there a way 2021 can be un-done or a way to still work in the calendar year of 2020…
  • Issue creating new year

    Hi, I just started a new year and got this message "the program is about to clear old data from the system. Do you want to clear this data? Should I say yes or no? I have backed up already
  • Error in rolling to a new year

    I am trying to get into a new year, but I keep getting an error message saying "an error occured moving current year data to last year". I have tried the advance database check, and the files are no longer stored in dropbox. Any ideas?