"The Crystal Reports Print Engine is currently busy. Please wait a few moments and try again."

My company uses Simply Accounting 2010 Premium with Windows 7.  A couple of months ago we had a consultant come in to help us fix some of our issues we had with SImply Accounting.  Just some small issues for example, we wanted US dollar to show beside the amount on the bottom of an invoice, (US$2,791.00) but we didn't want the $ symbol and US beside every single price in the subtotal category (805.00).  The consultant told us that in order to make our invoices appear that way, we should use Crystal Reports.  Now ever since she installed Crystal Reports (we now use it to print Sales Orders and Invoices) my bosses computer cannot send invoices by email, he cannot even print an Invoice or Sales Order.  Every time he tries to print or email a Sales Order or Invoice on his computer this error message comes up:

"The Crystal Reports Print Engine is currently busy.  Please wait a few moments and try again."

We have tried waiting a few moments and obviously it is useless.  My boss and I use different computers but everything has been set-up the same (or so we believe).  He has Windows 7, he is using SA2010 Premium and his computer has had Crystal Reports 8.5 installed on it as well.  We have even had a technical support analyst from Sage try to fix the problem and he couldn't even figure out what was wrong.

 

If anyone knows how to fix my problem please HELP!!!!  Although my computer can still print and email, I am sure it is annoying for my boss to have to ask me to print or email something for him every single time he would like to.  

 

Your input is much appreciated.

 

Regards,

 

Robyn

Parents
  • That sounds like an awesome idea, do you know where I can get this Windows XP Virtual Machine?  Or how am I supposed to create it?  Jeez I thought I was pretty good when it came to computers but when talking to you it's almost a different language LOL!!

     

    Oh and also neither of the DLL sheets had a filename titled CRWAP32.DLL.

    the only filenames on the DLL that start with CR are:  CRYPT and credssd

     

    Much thanks!!!

Reply
  • That sounds like an awesome idea, do you know where I can get this Windows XP Virtual Machine?  Or how am I supposed to create it?  Jeez I thought I was pretty good when it came to computers but when talking to you it's almost a different language LOL!!

     

    Oh and also neither of the DLL sheets had a filename titled CRWAP32.DLL.

    the only filenames on the DLL that start with CR are:  CRYPT and credssd

     

    Much thanks!!!

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