Bank Reconciliation not processing

please help!

The phone lines are difficult to get through-- 

I'm trying to reconcile a bank accounting and there is '0' discrepancy and '0' unresolved however when I try to process the reconciliation it takes me back to square one and removes all my checkmarks....

what am i doing wrong? I've taken over the program from a previous book keeper so i do not have the old information about previous reconciliation besides what's stored in sage.

Parents
  • 0

    Allyson: I am going to guess that the bank has been reconciled up to the start date of the period you wish to reconcile. Lets start at the top - you have entered the ending date from the bank statement, verified the starting balance from the bank statement. Be sure that the the starting balance is also the unresolved balance before starting. If this is not true then you will have to find the items that are not checked off to balance against one that has been checked by the program. The program checks both sides of a correction which was made but for some reason on occasion one of the checkmarks is missing. Also be certain that the Discrepancy is zero. Once this is complete then enter the ending balance from the bank statement and a comment if you wish. The next step is to go through and check off all items that are on the bank statement. It is not unusual to have a balance showing as Not Cleared at the end as there usually are items that did not clear the bank before month end. The important one is that Discrepancy is still zero and Unresolved is zero. If all of this is in place when you click on Process it should do so clean and you will be able to verify the Report/Bank for the same period. I prefer the report that shows the outstanding items as these are required if you have to clear everything and start again setting up the account from the beginning.

Reply
  • 0

    Allyson: I am going to guess that the bank has been reconciled up to the start date of the period you wish to reconcile. Lets start at the top - you have entered the ending date from the bank statement, verified the starting balance from the bank statement. Be sure that the the starting balance is also the unresolved balance before starting. If this is not true then you will have to find the items that are not checked off to balance against one that has been checked by the program. The program checks both sides of a correction which was made but for some reason on occasion one of the checkmarks is missing. Also be certain that the Discrepancy is zero. Once this is complete then enter the ending balance from the bank statement and a comment if you wish. The next step is to go through and check off all items that are on the bank statement. It is not unusual to have a balance showing as Not Cleared at the end as there usually are items that did not clear the bank before month end. The important one is that Discrepancy is still zero and Unresolved is zero. If all of this is in place when you click on Process it should do so clean and you will be able to verify the Report/Bank for the same period. I prefer the report that shows the outstanding items as these are required if you have to clear everything and start again setting up the account from the beginning.

Children
No Data