I have an account with an "unresolved" amount showing on the reconciliation screen that has carried over from when someone else was handling the books, due most likely to missed/erroneous entries.  At our fiscal year end in Feb 2019 that account was "off" in Sage by this unresolved amount in comparison to the actual account total.  That year has been locked and I am unable to go back and make adjustments prior to March 2019. Is there a way for me to clear this unresolved amount from our reconciliation screen?  I was hoping to do so by resetting the reconciliations for that account but that didn't work. Can this be cleared out with a journal entry or something else?