Maybe try using the General Journal to post a DR to the Income/Revenue account, and CR to Bank account.

Can you give us a bit more information?

Was the cheque NSF or just could not be read by the scanner?

Does the customer still owe the money or not?

This is a cash flow issue, not a revenue issue yet, so I would not touch revenue accounts until you need to (and then I would likely use Bad Debt Expense if necessary).

Thanks you both for your input, I did manage to solve the issue.