Our credit card processing service had a technical error communicating with our accounting software back in February.  Sage Exchange gave us an error when processing a credit card transaction and didn’t give us an approval code. I processed the transaction again after rebooting the computer and got the approval code.

When I checked the Moneris report when the statement was received in March, I noticed the card was processed twice.  I refunded the transaction to the customer through Moneris in March.

How would we make the entries in Sage to reconcile the credit accounts? Currently, Moneris is over what Sage is, but next month, Moneris will be short.